Delete your Trust No Floor online data

Our server only holds data for players aged 18 or over who switched on online leaderboards. If you are under 18, or never switched leaderboards on, there is nothing about you on our server to delete.

For adults with leaderboards on, deleting your online data removes:

• your random player ID and generated display name;
• your platform, app version and the created and last-seen times;
• all your scores on every leaderboard (daily, weekly and all-time).

Nothing is kept afterwards. Copies in our database backups disappear within 7 days. Our server logs are kept for one year, but they never contain player data or IP addresses. We never stored your name, email or any device or advertising ID.

If you watched any of the optional reward videos, the ad request data (such as your IP address and device information, and, for adults only, the advertising ID) went to Google AdMob, not to our server. We never receive it, so we cannot look it up or delete it. Google is responsible for it as an independent controller. To control it:

• Reset or delete your advertising ID in Android Settings → Privacy → Ads (on some phones, Settings → Google → Ads) (Google’s help).
• Manage how Google uses data for ads in My Ad Center.
• Ask Google to access or delete data it holds, as Google’s privacy policy explains.
• In the EU/EEA, the UK and Switzerland: change your ad consent choice in Trust No Floor under Settings → Privacy → Ad choices.
• To stop new ad requests, simply don't tap "Watch an ad".

1. Connect your phone to the internet.
2. Open Trust No Floor and go to Settings → Privacy.
3. Tap Delete my online data and confirm.

Your player and all its scores are deleted from our server straight away, and the player ID and token are removed from your phone. If you are offline, the game tells you to try again once you are connected. If you play again with leaderboards on, a brand-new anonymous player is created.

Email support@callmissed.com with the subject “Delete my data: Trust No Floor” and your player ID, which is shown in the game under Settings → Privacy. Parents can send the request for their child.

We delete the player and all its scores and confirm by email within 30 days, usually much sooner. We do not need any other information from you, and we use your email address only to handle and record the request.

Your game progress and settings are stored only on your phone. To delete them, use Settings → Reset progress in the game, clear the app’s storage in Android settings, or uninstall the game. Reset progress does not delete your online data, so use one of the options above for that.

The full details, including how long we keep data and your rights, are in the Trust No Floor privacy policy. Questions: support@callmissed.com.